Return and Refund Policy

Last updated: July 28, 2026

Hydra Runner offers a 90-day return policy. You may request a return within 90 calendar days after receiving your order.

This policy is operated by:

César Merino Daudén, trading as Hydra Runner
Avenida Monestir de Poblet 7
Aldaia, Valencia, Spain
Email: myhydrarunner@gmail.com

Return Eligibility

For change-of-mind returns, the item must be unworn, unused and in the same condition in which it was received. It must include its original tags, accessories and packaging where reasonably possible. You must also provide your order number or other proof of purchase.

You may inspect and try on the product as reasonably necessary. We may reduce the refund if the product has been used, damaged or handled beyond what is necessary to inspect it, where permitted by law.

Starting a Return

Contact myhydrarunner@gmail.com before returning an item. Include your name, order number and reason for the return.

For damaged, defective or incorrect items, please also include clear photos or videos of the product, packaging and shipping label.

Once your return is approved, we will provide the correct return address and return instructions. Do not send products to the address shown on the parcel or to our business address unless we specifically instruct you to do so.

Returns sent without prior authorisation may not be accepted where permitted by law.

Return Shipping

For change-of-mind returns, the customer is responsible for return shipping costs. Original shipping costs are not refundable unless required by applicable law.

If an item is defective, damaged, incorrect or materially different from its description, Hydra Runner will cover reasonable return shipping costs where required by law.

We recommend using a tracked shipping service and keeping proof of postage.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery and contact us as soon as reasonably possible if the item is damaged, defective, incomplete or incorrect.

After reviewing the issue, we may offer a repair, replacement, partial refund or full refund, depending on the circumstances and applicable law.

The 90-day period does not limit any longer legal rights you may have for faulty, unsafe, misdescribed or non-conforming goods.

Non-Returnable Items

The following items cannot be returned for a voluntary change of mind where permitted by law:

• Gift cards;

• Personalised or custom-made products;

• Products damaged through misuse or improper care;

• Sealed hygiene-related products after the seal has been broken.

Sale and promotional items may be returned under the same conditions as full-price items.

These exclusions do not apply when an item is defective, damaged, incorrect or where applicable law requires us to accept the return.

Exchanges

We do not currently process direct exchanges. To obtain another size or product, return the original item and place a new order once the return has been accepted.

This does not affect your right to receive a replacement for a defective or incorrect product.

Order Cancellations

Contact us as soon as possible if you wish to cancel an order. We cannot guarantee cancellation after the order has entered processing or has been shipped.

If the order has already shipped, you may return it under this policy after receiving it.

Refunds

We will notify you after receiving and inspecting your return.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to display the refund.

Where required by law, we will also refund the cost of the least expensive standard delivery option offered at checkout.

If more than 15 business days have passed since we confirmed that your refund was issued, contact myhydrarunner@gmail.com.

International Consumer Rights

Customers may have additional rights under the laws of their country or region.

For eligible purchases delivered to the European Union or European Economic Area, customers generally have a statutory 14-day right of withdrawal from online purchases. United Kingdom customers may also have statutory cancellation and return rights.

Australian customers are protected by consumer guarantees that cannot be excluded under the Australian Consumer Law.

If this policy conflicts with a mandatory consumer protection law applicable to your purchase, that mandatory law will apply.

Contact

Hydra Runner
Owner: César Merino Daudén
Avenida Monestir de Poblet 7
Aldaia, Valencia, Spain
Email: myhydrarunner@gmail.com